Privacy Policy

1. Introduction

Social Studio The Agency ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our Site or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

Information you provide directly

We collect information that you voluntarily provide when you:

• Submit an inquiry form: name, email address, company or brand name, service interest, and any additional message content
• Book a call: name, email, and scheduling details (processed through Calendly)
• Apply to work with us: information submitted through our application form (processed through Typeform)
• Email us directly: any information contained in your correspondence
• Engage our services: business information, brand assets, project details, and payment information as needed for service delivery

Information collected automatically

When you visit our Site, certain information may be collected automatically, including:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• IP address (anonymized where possible)
• Device type and screen resolution

This information is collected through cookies and similar technologies to help us understand how visitors use our Site and to improve the user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Respond to inquiries: to reply to your messages and provide requested information about our services
• Deliver services: to scope, plan, and execute service engagements
• Improve our Site: to analyze usage patterns and optimize the user experience
• Communicate: to send project-related updates and, with your consent, occasional updates about our services
• Legal compliance: to comply with applicable laws, regulations, and legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies & Tracking Technologies

Our Site may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit a website.

Types of cookies we may use

• Essential cookies: required for the Site to function properly (e.g., form submissions, navigation)
• Analytics cookies: help us understand how visitors interact with the Site so we can improve it
• Functional cookies: remember your preferences and settings for a better experience

You can control cookie settings through your browser. Disabling cookies may affect certain functionality of the Site.

5. Third-Party Services

We use the following third-party services that may collect or process your data:

• Calendly: for scheduling calls and meetings
• Typeform: for project applications
• Netlify: for website hosting and form processing

Each of these services has its own privacy policy governing how they collect and use data. We encourage you to review their respective privacy policies.

We do not control and are not responsible for the privacy practices of these third-party services.

6. Use of AI

Our agency uses AI tools in our service delivery. When you engage our services:

• Your brand information and project details may be used as inputs for AI-assisted creative work
• We do not share your personal data with AI model providers for training purposes
• All AI-generated outputs are reviewed and approved by our human team before delivery
• We maintain strict controls over what data is processed through AI systems

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Inquiry data: retained for up to 24 months after your last communication
• Client data: retained for the duration of the engagement plus 36 months for reference and legal purposes
• Analytics data: retained in anonymized form and may be kept indefinitely

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

If you believe your personal information has been compromised, please contact us immediately.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion of your personal information, subject to legal obligations
• Opt-out: unsubscribe from marketing communications at any time
• Portability: request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@socialstudiotheagency.com. We will respond to your request within 30 days.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Social Studio The Agency
Miami, Florida
info@socialstudiotheagency.com