Terms & Conditions

1. Agreement to Terms

By accessing or using the Social Studio The Agency website ("Site") or engaging our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Site or our services.

Social Studio The Agency ("we," "us," or "our") reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Site or services after any changes constitutes your acceptance of the revised Terms.

2. Services

Social Studio The Agency is a Miami-based creative agency offering services including but not limited to:

• AI Content & Creative Systems
• Brand Strategy & Creative Direction
• Social Media & Marketing
• Website Build & Development
• Systems, Automation & CRM
• Staffing Solutions
• 1:1 Brand-Building Mentorship

All service engagements are custom-scoped and subject to separate agreements or proposals that outline specific deliverables, timelines, and fees. These Terms govern your use of the Site; any additional service agreements will supplement but not replace these Terms.

3. Use of AI in Our Services

Our agency uses artificial intelligence tools and AI agents as part of our creative and operational workflows. AI is used for content production, research, creative asset generation, and operational efficiency. All AI-generated work is reviewed, directed, and approved by our human team.

By engaging our services, you acknowledge and agree that AI tools may be used in the creation and delivery of your project deliverables. We maintain full creative direction, quality control, and oversight of all AI-assisted outputs.

4. Intellectual Property

Our IP: All content on this Site, including text, graphics, logos, images, design elements and software, is the property of Social Studio The Agency or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written consent.

Client work: Ownership of deliverables created during a service engagement will be defined in the relevant service agreement or proposal. Unless otherwise agreed in writing, final deliverables are transferred to the client upon full payment.

Portfolio rights: Unless otherwise agreed, we reserve the right to showcase work created for clients in our portfolio, case studies, and marketing materials.

5. User Conduct

When using this Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any portion of the Site or its systems
• Interfere with or disrupt the operation of the Site
• Submit false, misleading, or fraudulent information through any forms
• Reproduce, scrape, or copy Site content without written permission

6. Inquiries & Communications

When you submit an inquiry through our contact forms, you consent to being contacted by our team via the email address you provide. We respond to all inquiries within 24 hours during business days.

We will not sell, share, or distribute your contact information to third parties for marketing purposes. Your information is used solely to respond to your inquiry and, if applicable, to scope and deliver services.

7. Third-Party Links & Services

This Site may contain links to third-party websites and services, including but not limited to Calendly (scheduling), Typeform (applications), and social media platforms. These third-party services have their own terms and privacy policies, and we are not responsible for their content or practices.

Your interactions with third-party services are governed solely by their respective terms and policies.

8. Payment Terms

Payment terms, schedules, and methods are outlined in individual service agreements or proposals. Generally:

• Project-based work requires a deposit before work begins
• Retainer-based services are billed monthly in advance
• All fees are non-refundable once work has commenced, unless otherwise stated in the service agreement

Late payments may result in paused or suspended services until the account is brought current.

9. Limitation of Liability

To the maximum extent permitted by law, Social Studio The Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our services, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from these Terms or our services shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Site and all content are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

While we strive to deliver exceptional results, we do not guarantee specific outcomes, revenue increases, follower growth, or other performance metrics unless explicitly stated in a service agreement.

11. Indemnification

You agree to indemnify and hold harmless Social Studio The Agency, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

12. Termination

We reserve the right to terminate or suspend your access to the Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to us, other users, or third parties.

Termination of service engagements is governed by the terms of the applicable service agreement.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Miami-Dade County, Florida.

14. Contact

If you have any questions about these Terms, please contact us:

Social Studio The Agency
Miami, Florida
info@socialstudiotheagency.com